Friday, May 09, 2008

TBF CONVINCES THE MTA TO CHANGE THE 7 TRAIN.

Although we are big fans of the new Super-Express 7 after the game, there was one fatal flaw:

It didn’t stop at Court House Square. Which is our stop. Normally an express stop on the 7.

“We can get off at Queensboro Plaza and get the same bus,” I argued. “Or get the local, it’s one stop.”
“But Court House Square is the only connection to the G and to the rest of Brooklyn. I’m going to write the MTA.”

We are big on writing letters in our house. We write letters when bad things happen and we write letters when good things happen too. However, not since some customer service rep at ESPN acted like a total moron to TBF, necessitating a letter and the forthcoming free subscription, has anything this good ever happened:

Subject: Mets Express
Date: Fri, 9 May 2008 14:41:18 -0400
From: “Maldonado, Rachel” <email redacted>
To: <tbf_address_also_redacted>

Dear Mr. TBF,

You described an oversight in this year’s post-game Mets Super Express in comparison to last year’s service:  the missing key connection at 45 Road/Court House Square for transfer to the G Line.  You were one of three customers who wrote to us about this oversight.

We took your comments seriously and beginning today the Mets Super Express will stop at 45 Road/Court House Square.  Signs were made and are being posted today.  You and many other Mets fans will now be able to enjoy a fast ride and a transfer to the G Line.

We read every message from every customer and use your comments to improve the service we provide to you.  Thank you for taking the time to share your valuable thoughts with us.

Sincerely,

Louis Brusati
General Manager
7 Line

This will mean, however, that we will have to stop hurling invective in the direction of the MTA employees who routinely misdirect us to the wrong train after the game, or tell us there is no express running when one rumbles in as soon as we’re through the turnstiles and on the local platform. At least temporarily.