This was originally going to be a post about the Mets refund policy: there isn’t one. It used to be, if you bought a ticket to a game, and the game was called on account of the weather, you had a choice: exchange it for another game, or get your money back. When you go to 30 games a year, when you get those late season rainouts, you are grateful for the chance to just get some cash back in your pocket.

The Mets don’t do that any more. You have to exchange your ticket. We have, theoretically, the ability now to exchange our tickets from last night for any ticket up until September 27, 2011. Which, for people like us, isn’t such a bad deal, I guess, but why not just give a freaking refund? I know the answer, don’t tell me; a lot of people will lose their tickets or forget or just won’t bother, and the Mets don’t want to give anybody any money back if they can possibly help it. I suppose it’s sound fiscal policy, but to me, it’s just part of the general feeling that the Mets don’t like fans very much.

I was going to leave this for a post about tonight’s game (if, in fact, tonight’s game actually happens; you know they will be doing everything they can to play this game so you know I will be sitting standing somewhere at Citi Field for at least half an hour while we wait for a window, this despite another tornado watch).

But then I read Greg Prince’s post today, about how he took the Citi Field tour over Labor Day, and it was terrible. As you may remember, I took one of the first tours, and thought it was fair enough. But, predictably, the tour has degenerated into awfulness, and an embarrassing representation of the team.

I just don’t understand. I don’t understand why it is so hard to even try to do things right. Especially now, when things are so bad, you would think that they would try, they would make a show of trying. Instead of going off on another post about how much the Mets suck when it comes to customer relations, I thought I would instead relate some of the experience I have had at other ballparks that are not called Citi Field.

  • Busch Stadium: The Cardinals sell a special kind of ticket early in the morning. We had arrived at 7:30 to wait for the tickets, which go on sale at 9am, and walked around the corner to buy tickets for the 9:30am tour. The problem was that I had been drinking coffee, and needed a rest room. When I asked at the ticket window where tour tickets were sold if there was a restroom available anywhere, mentioning that I had been there waiting for the early tickets, do you know what happened? The ticket seller closed the ticket window, walked over to the gate, unlocked it, walked over to the ladies’ room, unlocked it, stood and waited while I used the facilities, and then relocked and unlocked everything again. He did this cheerfully, without any outer sign that this was inconvenient or an imposition.
  • PNC Park: We arrived in 2006 for Clinch Weekend bearing water bottles that were just a tad larger than permitted. They let us in without a lecture, just a “please try to remember the correct size if you are here again.”

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